Privacy Policy

Effective Date: January 2026

Dooz Delivery is committed to protecting the privacy and personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information when you use our website, request a quote, book a delivery, or communicate with us. This information may include:

  • Full name

  • Phone number

  • Email address

  • Pickup and delivery addresses

  • Item details and delivery instructions

  • Payment related information (processed securely by third party providers)

  • Any information you voluntarily provide through forms or communication

We may also collect non personal information such as browser type, device information, IP address, and website usage data for analytics and service improvement.

2. How We Use Your Information

Dooz Delivery uses personal information for the following purposes:

  • To provide and manage delivery services

  • To respond to inquiries and quote requests

  • To communicate service updates or confirmations

  • To process payments and invoices

  • To improve our services, website, and customer experience

  • To comply with legal and regulatory requirements

We do not sell or rent personal information to third parties.

3. Information Sharing and Disclosure

We may share personal information only when necessary and limited to the following situations:

  • With drivers or contractors to complete delivery services

  • With trusted service providers such as payment processors or software platforms

  • When required by law, court order, or legal authority

  • To protect the rights, safety, or property of Dooz Delivery, our customers, or others

All third parties are required to protect your information and use it solely for authorized purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or misuse. While no system is completely secure, we take privacy protection seriously and continuously improve our security practices.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance functionality, analyze traffic, and improve user experience. You may adjust your browser settings to disable cookies; however, some website features may not function properly.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, information is securely deleted or anonymized.

7. Your Rights and Choices

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent where applicable, subject to legal or contractual restrictions

To exercise these rights, please contact us using the information below.

8. Third Party Links

Our website may contain links to third party websites. Dooz Delivery is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

Dooz Delivery may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services or website constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us at:

Dooz Delivery
Email: hello@doozdelivery.ca
Phone: (289) 990 0000
Service Area: Niagara Region, Ontario